Returns, Exchanges, Cancellations & Repairs

We want you to love your purchase. Please read carefully before placing or returning an order. 

We are happy to answer any question prior to purchase about details, policy, or other questions you may have. To request an exchange or return as per our policy, please email us at info@blackburngoods.com

In Stock Leather Goods

• In stock leather goods can be returned within 30 days of purchase. Customer is responsible for return shipping.

Discounted, Sale, and Final Sale Items

• Discounted, Promotional, Final Sale and marked-down items are final sale — no exceptions.

• We do not offer price adjustments on any previous orders.

• All items must be returned in new, unused condition — we will not accept any item that is damaged, worn, scratched, stained or covered in pet hair.
  

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Other Notes

• Shipping costs are nonrefundable, as we cannot recover shipping fees once paid. Charges for shipping both ways are deducted from your store credit.
  

How to Make a Return or Exchange

1. Email info@blackburngoods.com
   

2. Once we receive and inspect your item, we’ll process your exchange, or store credit within 5 business days. Made to order items are not eligible to return or exchange.

Repairs & Warranty

We stand by our products and are happy to fix issues with craftsmanship within the expected life of the product.

If your Blackburn Goods item has a defect or needs a repair, email info@blackburngoods.com and we will provide instructions.

• Buyer pays shipping both ways; repairs are free, unless the item arrives defective, in which case we will cover exchange costs.

• Normal wear and tear or holes worn into your goods are not covered under warranty. However, we can fix them for a small fee.